> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fexco.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Run a pilot

> Run a limited DCC pilot with selected merchants or ATMs before rolling out to your full merchant base.

A standard DCC pilot runs for approximately two weeks with a defined
subset of merchants or ATMs operating under real cardholder conditions.
The pilot validates that your integration works correctly at scale
before you enable DCC across your full merchant estate.

The pilot follows a successful production test and the sign-offs
recorded in the
[certification to production checklist](https://docs.fexco.com/dcc/guides/go-live/checklist.md).

## Before you start

You need the following before starting a pilot:

* A successful production test confirmed by Fexco's implementation team.
* All sign-offs from the
  [certification to production checklist](https://docs.fexco.com/dcc/guides/go-live/checklist.md),
  including written approval from your nominated business owner and a
  Fexco approver.
* Production credentials and SFTP access confirmed. See
  [Security setup](https://docs.fexco.com/dcc/guides/getting-started/security-setup.md).

The following steps cover how to run the pilot from selecting your
pilot locations through to sign-off and full rollout:

**Step 1**

### Select pilot merchants or ATMs

Work with Fexco's implementation team to agree on the scope of
your pilot before it begins. A pilot uses a defined subset of your
merchants or ATMs, not your full estate.

> [!NOTE]
>
> Contact your Fexco project manager to agree on the number and
> mix of pilot locations. Fexco's implementation team advises on
> an appropriate scope based on your merchant base and integration
> type.

**Step 2**

### Monitor the pilot period

During the two-week pilot period, verify that DCC transactions and
file processing are working as expected at pilot locations. Fexco
monitors from their side and contacts you if they identify issues.

As part of your monitoring:

* Confirm that DCC rate offers are returned for eligible foreign
  cards at pilot locations.
* Confirm that daily transaction import files are submitted,
  processed, and confirmed without errors.
* Review transaction commission (TCOM) files to confirm that
  commission reporting matches your expected output. See
  [How settlement works](https://docs.fexco.com/dcc/guides/transaction-import/settlement.md)
  for details on the commission file.

The screen below shows what a correct DCC offer looks like
at an ATM. Use this as a reference when verifying pilot
transactions.

![ATM screen showing DCC offer for a cash withdrawal with exchange rate, margin, and accept or decline options.](https://mintcdn.com/productdocumentation-fexco-com/-PF5EWDCkp1K-lBR/images/atm-visa-screen.png?fit=max\&auto=format\&n=-PF5EWDCkp1K-lBR\&q=85\&s=287547e365071ca9a7fe7b59a85f8ff1)

ATM screen — Visa, no access fee

> [!TIP]
>
> See [Screens and receipts](https://docs.fexco.com/dcc/developer-resources/screens-and-receipts.md) for ATM screen and receipt variants including Mastercard and access fee examples.

If you encounter issues during the pilot, see
[Troubleshoot merchant boarding](https://docs.fexco.com/dcc/guides/merchant-boarding/troubleshoot.md)
or
[Troubleshoot transaction file errors](https://docs.fexco.com/dcc/guides/transaction-import/troubleshoot.md)
for help resolving them.

> [!NOTE]
>
> Fexco's implementation team provides specific monitoring criteria
> based on your configuration. Contact your project manager for
> the criteria that apply to your integration.

**Step 3**

### Obtain sign-off

The pilot closes when Fexco's finance and business teams confirm
that pilot merchants show the expected behavior.

> [!TIP]
>
> Fexco's finance and business teams have signed off on the pilot.
> If sign-off is not granted, work with your Fexco project manager
> to resolve outstanding issues before proceeding to rollout.

After sign-off, you are ready to roll out DCC across your full
merchant base.

## Next steps

Use these guides to continue after a successful pilot.

* [Integration journey](https://docs.fexco.com/dcc/guides/getting-started/integration-journey.md):
  review what happens during rollout and what support is available
  after going live.
* [Troubleshoot merchant boarding](https://docs.fexco.com/dcc/guides/merchant-boarding/troubleshoot.md):
  diagnose and resolve merchant configuration errors found during the
  pilot.
* [Troubleshoot transaction file errors](https://docs.fexco.com/dcc/guides/transaction-import/troubleshoot.md):
  resolve file processing issues found during the pilot.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.