> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fexco.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reactivate a merchant

> Restore a deactivated merchant to active DCC participation through Fexco.

If a merchant has been
[deactivated](https://docs.fexco.com/dcc/guides/merchant-boarding/deactivate-merchant.md),
you can restore them to active DCC participation. Reactivation is
available through the Boarding File Upload (XML) method or by
contacting Fexco directly. The Boarding API does not support
reactivation.

## Reactivate via Boarding File Upload (XML)

Add a `reactivateMerchant` element to your Boarding File Upload XML file
with the merchant `id` you want to restore.

```xml theme={null}
<?xml version="1.0" encoding="UTF-8"?>
<merchantBulkUpload
  xmlns="http://www.fexco.com"
  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
  xsi:schemaLocation="http://www.fexco.com
    https://reporting.fexcodcc.com/dais/schema/VanillaMBU_V26.1.xsd">

  <acquirer id="128">
    <reactivateMerchant id="10000001" />
  </acquirer>

</merchantBulkUpload>
```

Follow the
[file naming convention](https://docs.fexco.com/dcc/guides/merchant-boarding/board-xml.md#file-naming-convention),
validate the file against the XSD, and upload it to your SFTP
folder. Check the response file to confirm the reactivation
succeeded with a `200` status code.

## Reactivate via Fexco

If you do not have SFTP set up, contact your Fexco project manager
or Key Account Manager (KAM) to request reactivation. Provide the
following details:

* The merchant ID (`id`) of the merchant you want to reactivate.
* Your acquirer ID.

> [!NOTE]
>
> If you do not know the merchant ID, check the response file from
> the original boarding request or the deactivation response file.

## What happens after reactivation

Once a merchant is reactivated:

* The rate service starts returning DCC offers for the merchant
  again.
* The merchant appears as active in reporting.
* All merchant originator tags (MIDs) are restored.
* No re-boarding is needed. The original merchant configuration
  is preserved.


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