Reactivate a merchant

If a merchant has been deactivated, you can restore them to active DCC participation. Reactivation is available through the Boarding File Upload (XML) method or by contacting Fexco directly. The Boarding API does not support reactivation.

Reactivate via Boarding File Upload (XML)

Add a reactivateMerchant element to your Boarding File Upload XML file with the merchant id you want to restore.

<?xml version="1.0" encoding="UTF-8"?>
<merchantBulkUpload
  xmlns="http://www.fexco.com"
  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
  xsi:schemaLocation="http://www.fexco.com
    https://reporting.fexcodcc.com/dais/schema/VanillaMBU_V26.1.xsd">

  <acquirer id="128">
    <reactivateMerchant id="10000001" />
  </acquirer>

</merchantBulkUpload>

Follow the file naming convention, validate the file against the XSD, and upload it to your SFTP folder. Check the response file to confirm the reactivation succeeded with a 200 status code.

Reactivate via Fexco

If you do not have SFTP set up, contact your Fexco project manager or Key Account Manager (KAM) to request reactivation. Provide the following details:

The merchant ID (id) of the merchant you want to reactivate.
Your acquirer ID.

If you do not know the merchant ID, check the response file from the original boarding request or the deactivation response file.

What happens after reactivation

Once a merchant is reactivated:

The rate service starts returning DCC offers for the merchant again.
The merchant appears as active in reporting.
All merchant originator tags (MIDs) are restored.
No re-boarding is needed. The original merchant configuration is preserved.

Getting started

Merchant boarding

Rate service

Transaction import

Android app

Go live

Reactivate via Boarding File Upload (XML)

Reactivate via Fexco

What happens after reactivation